This Policy describes the information we collect from you, how we use that information and our legal basis for doing so. It also covers whether and how that information may be shared and your rights and choices regarding the information you provide to us.
What We Collect and Receive
In order for us to provide you the best possible experience on our websites, we need to collect and process certain information. Depending on your use of the Services, that may include:
Contact us via the contact us page form or email — for example, when you ask for support, send us questions or comments, or report a problem, we will collect your name, email address, message, etc. We use this data solely in connection with answering the queries we receive.
Usage data — when you visit our site, we will store: the website from which you visited us from, the parts of our site you visit, the date and duration of your visit, your anonymised IP address, information from the device (device type, operating system, screen resolution, language, country you are located in, and web browser type) you used during your visit, and more (https://matomo.org/faq/general/faq_18254/). We process this usage data in Matomo Analytics for statistical purposes, to improve our site and to recognize and stop any misuse.
Buy tokens — when you buy token, we keep all the information you submitted as well as your IP address to process your order, detect fraud and/or for statistical purposes.
Opt-out of website tracking
You can opt out of being tracked by our Matomo Analytics instance below:
You have the right to be informed of Personal Data processed by Blackwave Ltd, a right to rectification/correction, erasure and restriction of processing. You also have the right to ask from us a structured, common and machine-readable format of Personal Data you provided to us.
In addition, you have the right to lodge a complaint with the data protection authority in your jurisdiction.
Third party services we use
When you visit our websites, or purchase products or services, we use the following third party services which may collect personal data:
Retention of data
We also collect and maintain aggregated, anonymized or pseudonymized information which we may retain indefinitely to protect the safety and security of our Site, improve our Services or comply with legal obligations.
We will retain your information as long as your account is active, as necessary to provide you with the services or as otherwise set forth in this Policy. We will also retain and use this information as necessary for the purposes set out in this Policy and to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements and protect Blackwave Ltd’s legal rights.
We may update this Policy from time to time. If we do, we’ll let you know about any material changes, either by notifying you on the website or by sending you an email.